Delivery Information
At Crochet_anDHOOKS, our Delivery Policy ensures seamless and efficient service. We offer delivery within Lagos, across Nigeria, and to other countries, facilitated by reputable logistics partners. All deliveries are subject to full payment, including applicable shipping costs.
Most orders are processed and dispatched within one working day, depending on the selected shipping method. All shipments are handled by trusted logistics partners and may require a signature upon delivery.
Please note that we do not offer a pay-on-delivery option.
The following issues may delay the delivery of your package:
- Incorrect shipping address
- Shipping address does not match billing address
- Payment delay or credit/debit card verification issues
- Carrier failure to deliver (i.e. severe weather conditions)
ORDER PROCESSING TIMELINES
Orders placed and paid for before 2pm Monday through Friday (EXCLUDING PUBLIC HOLIDAYS) will be processed and dispatched to our courier partners immediately
Orders paid for via debit or credit card are usually picked up by our courier partners on the same day, Monday to Friday
Orders placed and paid for on weekends and public holidays will be picked up by the courier company on the next working day
DELIVERY TIMELINES
All orders are processed within 1 to 2 working days. The estimated delivery time is the processing time plus shipping duration
We deliver nationwide.
FAILED DELIVERIES
Our courier partners will usually call before making a delivery attempt. If they are unable to deliver a package or reach the customer on the phone to schedule a re-delivery, the parcel will be taken back to our office. You can call us to arrange collection at your convenience.